Privacy policy
This Privacy Policy describes how thesnugsac.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at Nathanz.lemaitre@gmail.com or by mail using the details provided below:
TheSnugSac , 15 the rampart, castlecrag NSW 2068, Australia
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
- Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels .
- Disclosure for a business purpose: shared with our processor Shopify .
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Order information
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify.
- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Customer support information
- Purpose of collection:
- Source of collection:
- Disclosure for a business purpose:
- Personal Information collected:
- Purpose of collection: to provide customer support.
- Source of collection: collected from you
- Disclosure for a business purpose:
- Personal Information collected:
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
- We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]
Cookies Necessary for the Functioning of the Store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
[INSERT OTHER COOKIES OR TRACKING TECHNOLOGIES THAT YOU USE]
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]
Last updated: [17/6/21]
🛍️ Ordering & Delivery
How does delivery Work?
Once you place your order, we’ll pack and send your Snug Sac as quickly as possible. You’ll get a tracking link via email so you can keep an eye on your delivery. Orders are shipped with Australia Post and usually arrive within 2–8 business days, depending on where you’re located.
How much is shipping?
Shipping is a flat $9.99 Australia-wide — no matter where you’re located. Your Snug Sac will be sent with tracked delivery so you can follow its journey to your door.
How do i track my order?
As soon as your Snug Sac is on its way, you’ll receive a tracking link via email. Just click the link to see real-time updates on your delivery through Australia Post. If you didn’t get the email, double-check your spam folder or reach out to us — we’re happy to help.
Can I change or cancel my order?
We get to packing your Snug Sac quickly, so if you need to make any changes or cancel your order, please email us at Thesnugsac@gmail.com as soon as possible. If your order hasn’t been shipped yet, we’ll do our best to make it happen. Once it's been dispatched, we’re unable to make changes — but you can still return it once it arrives.
Do you ship internationally?
Yes — we ship to New Zealand! Shipping rates are calculated at checkout, and you’ll receive a tracking link once your Snug Sac is on the way. We’re working on expanding to more countries soon, so stay tuned!
🎁 Product & Care
What is a Snug Sac made of?
The Snug Sac is the warmest, coziest, and most comfortable sleeping bag-blanket hybrid on the market! It features a plush sherpa inner lining for maximum warmth and fluffiness, paired with an ultra-soft flannel fleece outer for that extra touch of comfort. Whether you call it a blanket or a sleeping bag, one thing’s for sure — the Snug Sac will leave you feeling as snug as a bug in a rug!
What size is the Snug Sac?
The Snug Sac comes in a one-size-fits-most design, measuring 185cm long and 85cm wide. It’s the perfect size to wrap yourself up in, providing ultimate comfort and coziness for a wide range of people.
How do I care for my Snug Sac?
The Snug Sac is machine washable, but if you want it to last longer and stay extra fluffy, we don’t recommend machine washing. For the best results, hand wash or machine wash it in cold to warm water on a gentle cycle. Use mild detergents that are approved for wool or silk, and avoid washing with other colours. Never tumble dry and don’t iron it.
Is it suitable for all seasons?
Yes! The Snug Sac is designed to be versatile and cozy enough for year-round use. With its warm sherpa inner and soft flannel fleece outer, it’s perfect for cooler months. But it’s also breathable enough for milder temperatures, making it comfortable for those in-between seasons. Whether you're cuddling up in winter or lounging on a chilly evening, the Snug Sac has got you covered!
Can I send one as a gift?
Absolutely! The Snug Sac makes the perfect gift for anyone who loves comfort and coziness. While we don’t currently offer gift wrapping, it’s easy to send one directly to the recipient. Just enter their shipping address at checkout, and they’ll get a cozy surprise delivered right to their door!
Is the Snug Sac suitable for children?
Yes, the Snug Sac is perfect for kids too! It’s ideal for sleepovers, school camps, or just lounging at home. The cozy design makes it a favorite for both kids and adults, offering warmth and comfort for any occasion. Just keep in mind, it’s designed as a one-size-fits-most, so it might be a little roomy for younger children.
💬 Returns & Support
What’s your return policy?
We want you to absolutely love your Snug Sac! If it’s unworn and unused, we’re happy to accept returns within 30 days of purchase. Unfortunately, we can’t accept returns for change of mind, but if your Snug Sac is faulty or not as described, please get in touch with us, and we’ll make it right.
To start a return, just send it back to us within 30 days, and contact us at thesnugsac@gmail.com for assistance. We’re here to help!
What if my Snug Sac is damaged or faulty?
We’re really sorry if your Snug Sac arrives damaged or faulty! Please contact us at thensnugsac@gmail.com within 30 days of receiving your order, and we’ll take care of it. We can either offer a replacement, repair, or a refund, depending on the situation. We want you to love your Snug Sac, and we’ll make sure it’s sorted out for you as quickly as possible.
I haven’t received my order — what should I do?
We’re sorry to hear your Snug Sac hasn’t arrived yet! First, check your tracking link to see the latest updates on your delivery. If you still haven’t received it or there’s an issue, please reach out to us at Thesnugsac@gmail.com, and we’ll help you sort it out. We’ll do everything we can to get your order to you as soon as possible!
How do I contact The Snug Sac Team?
We’d love to hear from you! You can reach our team by emailing us at Thensnugsac@gmail.com. Whether you have a question, need assistance, or just want to chat, we’re here to help and will get back to you as soon as possible.